Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of SentinelPRO IA software, services, APIs, documentation, and related materials (collectively, the "Platform") provided by Sentinel Systems Inc. ("Company", "we", "us", or "our").

By clicking "Accept", activating a license key, downloading or installing the software, or otherwise accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and references to "you" in these Terms shall refer to that organization.

Definitions

License Grant

Subject to your compliance with these Terms and timely payment of all applicable fees, Sentinel Systems Inc. grants you a limited, non-exclusive, non-transferable, non-sublicensable license to:

• Install and use the Platform software on systems you own or control
• Access the Platform's web interface and APIs in accordance with your Subscription Plan
• Use the Platform solely for your internal cybersecurity monitoring, detection, and response operations
• Download and use documentation for internal reference purposes

The scope of your license is further defined by your Subscription Plan:

Restrictions & Prohibited Uses

The license granted herein does not include the right to, and you shall not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform, except to the extent permitted by applicable law
• Copy, modify, adapt, translate, or create derivative works based on the Platform without prior written consent
• Sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Platform or your license key to any third party
• Share, distribute, or make your license key available to any person or organization not authorized under your Subscription Plan
• Exceed the seat limits defined by your Subscription Plan — unauthorized users must be removed within 72 hours of discovery
• Use the Platform to develop competing products or services, or to benchmark the Platform for publication without written consent
• Remove, obscure, or alter any proprietary notices, labels, or marks on the Platform or its documentation
• Use the Platform for offensive security operations against systems you do not own or have explicit written permission to test
• Attempt to circumvent, disable, or interfere with the Platform's license validation, authentication, or access control mechanisms
• Use the Platform in connection with any illegal activity, or in a manner that violates any applicable law or regulation
• Use automated tools to scrape, extract, or harvest data from the Platform's threat intelligence feeds beyond API rate limits
• Use the Platform in any safety-critical systems where failure could result in personal injury or death without additional validation

Subscription, Payment & Renewal

Access to the Platform requires a valid, paid Subscription Plan. All subscriptions are billed monthly or annually in advance. Prices are listed in USD and are exclusive of applicable taxes.

• Billing Cycle: Subscriptions renew automatically at the end of each billing period unless cancelled at least 7 days before the renewal date
• Price Changes: We will notify you at least 30 days in advance of any price increases. Continued use after the effective date constitutes acceptance
• Failed Payments: If payment fails, we will attempt to charge the payment method 3 times over 5 days. After 5 days, access will be suspended pending payment
• Refunds: Refunds are available within 14 days of initial purchase if the software has not been activated. No refunds are issued after license activation, except where required by applicable consumer protection law
• Taxes: You are responsible for all applicable taxes, levies, and duties. Enterprise customers with VAT/tax-exempt status must provide documentation at the time of purchase
• Chargebacks: Initiating an unauthorized chargeback or payment dispute without first contacting our support team will result in immediate account termination

Data Processing & Privacy

Your use of the Platform involves the processing of Customer Data. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Your Data: You retain all ownership rights to your Customer Data. We do not claim ownership of data you process through the Platform
• Data Processing Agreement: Professional and Enterprise customers who are subject to GDPR or similar data protection laws may request a Data Processing Agreement (DPA) by contacting
• Threat Intelligence Sharing: By using the Platform, you consent to contributing anonymized, non-attributable threat indicators to our global threat intelligence network. You may opt out of this in your account settings
• Data Residency: Enterprise customers may request data residency in specific geographic regions (EU, US, APAC) at no additional cost, subject to availability
• Deletion: Upon termination, we will delete your Customer Data within 30 days. You may request expedited deletion within 72 hours of account closure

Intellectual Property

The Platform, including all software, algorithms, threat intelligence models, AI/ML systems, user interface designs, documentation, and all other materials, is the exclusive property of Sentinel Systems Inc. and is protected by copyright, patent, trade secret, and other intellectual property laws.

These Terms do not grant you any ownership rights in the Platform. The license granted herein is solely a right to use the Platform as described. All rights not expressly granted are reserved by Sentinel Systems Inc.

You retain full ownership of your Customer Data. Any feedback, suggestions, or ideas you submit regarding the Platform ("Feedback") may be used by us without restriction or compensation, and you hereby assign to us all rights in such Feedback.

License Keys & Security

Your license key is the primary credential for accessing the Platform. You are solely responsible for maintaining the confidentiality and security of your license key.

• Do not share, post, or distribute your license key in any public forum, code repository, or to any unauthorized person
• Do not embed license keys in publicly accessible source code, configuration files, or environment variables stored in public repositories
• Notify us immediately at if you suspect your key has been compromised
• We reserve the right to revoke and reissue a compromised key at no charge — once per 12-month subscription period
• Activity performed using your license key is your responsibility, regardless of whether you authorized it

Warranties & Disclaimers

We warrant that the Platform will perform materially in accordance with the applicable documentation during your Subscription Period. Our sole obligation for breach of this warranty is to use commercially reasonable efforts to correct the defect or, if correction is not feasible, to provide a pro-rata refund for the unused portion of the Subscription Period.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL SENTINEL SYSTEMS INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100)

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Sentinel Systems Inc. and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation
• Your Customer Data or the use thereof in violation of any third party's rights
• Your use of the Platform for offensive security operations without proper authorization
• Any misrepresentation made by you regarding your authority to bind an organization

Termination

Either party may terminate these Terms and your license upon the following conditions:

• By you: Cancel your subscription at any time via your account dashboard. Termination takes effect at the end of the current billing period. No refund is issued for the remaining period.
• By us (for convenience): We may terminate your subscription with 30 days written notice. In this case, we will provide a pro-rata refund for the unused portion.
• By us (for cause): We may terminate immediately, without notice or refund, if you materially breach these Terms, including but not limited to: unauthorized sharing of license keys, exceeding seat limits after warning, use of the Platform for illegal activities, or non-payment.

Upon termination: your license key will be revoked, all access to the Platform will cease, and you must delete all copies of the software. Sections 7, 9, 10, 11, and 13 survive termination.

Governing Law & Disputes

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute Resolution: Before initiating any formal proceeding, the parties agree to attempt informal resolution by contacting and negotiating in good faith for a period of 30 days.

Arbitration: Any dispute not resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in Wilmington, Delaware. Each party shall bear its own costs unless the arbitrator determines otherwise.

Class Action Waiver: You waive any right to bring or participate in any class action, collective action, or representative proceeding in connection with the Platform or these Terms.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a new effective date
• Sending an email notification to the address associated with your account at least 14 days before the changes take effect
• Displaying an in-platform notification upon your next login

Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and cancel your subscription before the effective date.

Contact & Legal Notices

For questions regarding these Terms, to request a Data Processing Agreement, or to report a legal concern: