Human Escalation Engine
MONITORING · ANALYST STANDBY · READY
90
SECONDS
Sub-90s Analyst Escalation
The moment a critical threat is detected, a live SOC analyst is paged, briefed by the AI engine, and on the line within 90 seconds — guaranteed, 24/7/365.
01
AI detects threat → classifies severity in <0.3s
02
Analyst paged → receives full threat brief automatically
03
Human response → on chat/call within 90 seconds
04
Containment → coordinated human + AI action
42s
AVG RESPONSE
99.94%
SLA MET (90d)
8
ANALYSTS NOW
Active Incidents
3
1 critical assigned
⚑ LIVE
Queue Depth
11
avg wait: 6m
↓ -2
Resolved (24h)
47
mean time: 18m
↑ +8%
SLA Breaches
0
last 90 days
◆ CLEAN
Analysts Online
8
3 regions covered
● FULL
Analyst Roster — Live
8 ONLINE · 3 ACTIVE · 2 STANDBY · GLOBAL COVERAGE
Incident Queue
11 OPEN · SORTED BY PRIORITY
| INC ID | Type | Sev | Assigned | ETA | SLA |
|---|